Refund policy

At Brookland Car Parts, we want you to be completely satisfied with your purchase. If you need to return an item, please read our policy below.

Returns Window
We accept returns within 30 days of delivery unless otherwise stated in the listing.

Condition of Returned Items
To be eligible for a return, items must be unused, in their original packaging, and in the same condition they were received. Any items that have been fitted, used, damaged, or altered may not be eligible for a refund unless they are faulty.

Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not as described, please contact us as soon as possible with your order details and photos of the issue. We will work with you to resolve the problem quickly, which may include a replacement, refund, or return.

Return Process
Before sending anything back, please contact us through eBay messages so we can authorise the return and provide instructions. Returns sent without prior contact may be delayed or refused.

Return Postage
If the item is being returned because you changed your mind, return postage is usually the buyer’s responsibility. If the item is faulty, damaged, or incorrect, we will cover the return costs where applicable.

Refunds
Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds are normally issued within a few working days, depending on your payment provider.

Non-Returnable Items
Some items may not be returnable for hygiene, safety, or custom reasons, or if they have been fitted or used. Please check the individual listing for any specific exclusions.

Contact Us
If you have any questions about returns, please get in touch through eBay messages and we will be happy to help.

Brookland Car Parts reserves the right to update this returns policy at any time.