Shipping policy

Postage Policy

At Brookland Car Parts, we aim to dispatch orders quickly and securely so your items arrive as soon as possible. This policy explains how we handle postage, delivery times, and shipping arrangements for purchases made through our eBay shop.

Dispatch Times
We usually dispatch orders within 1 working day of cleared payment, excluding weekends and bank holidays. In some cases, handling times may vary depending on stock availability, order volume, or the size and nature of the item.

Delivery Services
We use trusted delivery services to send our items safely and efficiently. The postage method used will depend on the size, weight, and destination of the item. Tracking information may be provided where available.

Postage Charges
Postage costs are shown clearly on each listing. Where applicable, the postage charge covers packaging, handling, and delivery. Some items may qualify for free postage, while larger or heavier items may require additional shipping costs.

Combined Postage
If you purchase more than one item, we may be able to combine postage where possible. Please contact us through eBay messages before completing your order if you would like to ask about combined shipping.

Delivery Times
Estimated delivery times are provided by the courier or postal service and may vary depending on your location. While we do our best to ensure prompt delivery, we cannot be held responsible for delays caused by postal services, courier issues, weather conditions, or other circumstances beyond our control.

Incorrect Address Details
Please make sure your delivery address is correct before placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details provided at checkout.

Undelivered or Delayed Items
If your order has not arrived within the expected timeframe, please contact us through eBay messages and we will investigate the issue with the delivery provider. If an item is confirmed lost in transit, we will work with you to resolve the matter in line with eBay policy and the courier’s terms.

Damaged or Missing Items
If your parcel arrives damaged or items are missing, please notify us as soon as possible with photos where applicable. We will review the issue and help arrange a suitable resolution.

International Postage
If international postage is available on a listing, delivery times and charges will vary depending on the destination country. Buyers are responsible for any customs charges, import duties, or taxes that may apply.

Contact Us
If you have any questions about postage or delivery, please contact us through eBay messages and we will be happy to help.

Brookland Car Parts reserves the right to update this postage policy at any time.